RETURN & REFUND POLICY

At Zambeel, we want you to shop with confidence. This policy explains how returns, exchanges, and refunds work.

1. 30-DAY RETURN POLICY

You can return any product within 30 days of the delivery date. To qualify for a return, the product must be:
– Unused, unwashed, and in its original condition
– Free from damage, stains, or odors caused after delivery
– Returned with original tags, labels, and packaging
– Accompanied by your order number

The 30-day period begins on the date your order is delivered.

2. HOW TO REQUEST A RETURN

1. Email support@zambeel.shop within 30 days of delivery with your order number, the name used on the order, the product(s) you want to return, and the reason for the return. If the product is damaged, defective, or incorrect, please include clear photos.
2. We review your request and reply within 1 business day with your return instructions.
3. Send the product back by mail using the prepaid return label and instructions we provide. Please do not send a product back before we approve your return.

3. RETURN SHIPPING

Return shipping is free. For every approved return, we provide a prepaid return label. You do not pay any return shipping fee. If you send a product back without our approval and instructions, we cannot reimburse your shipping cost.

4. RESTOCKING FEE

We do not charge a restocking fee.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, incorrect, or different from what you ordered, contact us at support@zambeel.shop within 48 hours of delivery with your order number and clear photos. We will confirm the issue and arrange a replacement or a full refund at no cost to you, including return shipping. The unused-condition requirement does not apply to these items.

6. EXCHANGES

We do not offer direct exchanges for a different size, color, or style. To get a different item, return your original product for a refund and place a new order. If an item arrives damaged, defective, or incorrect, we will send a replacement of the same item or a refund, as you prefer.

7. REFUNDS

After we receive and inspect your returned product, we email you to confirm your return is approved. We then issue your refund to the original payment method within 10 business days. The refund covers the product price and any sales tax you paid. After we issue the refund, your bank or card issuer may need additional time before the funds appear in your account.

8. RETURNS WE CANNOT ACCEPT

We cannot accept a return if:
– It is requested more than 30 days after delivery
– The product has been worn, washed, altered, or damaged after delivery
– Original tags, labels, or packaging are missing
– It was sent back without our approval and instructions

If a return is rejected, we contact you by email and, where possible, send the product back to you. This does not apply to products that are damaged, defective, incorrect, or different from what you ordered.

9. ORDER CANCELLATIONS

To cancel an order, contact us as soon as possible at support@zambeel.shop. We can cancel an order only before it has shipped. If we cancel your order before shipment, we refund the full amount to your original payment method within 10 business days. If your order has already shipped, please follow the return process in this policy.

10. LOST, MISSING, OR NON-DELIVERED PACKAGES

If your tracking shows your order as delivered but you cannot find it, check around your delivery location and with others in your household or building, and contact the carrier. If you still cannot locate it, contact us at support@zambeel.shop within 7 days of the delivery date. If your order has not arrived within 7 business days of the estimated delivery date, or your tracking shows no movement for 5 business days, contact us as well. If the carrier confirms that your package was lost, we will re-ship your order or issue a full refund. See our Shipping Policy for more details.

11. YOUR LEGAL RIGHTS

Nothing in this policy limits any rights or remedies you have under applicable law.

12. CONTACT US

Business Name: Zambeel
Email: support@zambeel.shop
Phone: +1 718 855 1989
Address: 137 Pearl St, Brooklyn, NY 11201, USA
Hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET). Closed Saturday and Sunday.

For more ways to reach us, visit our Contact Us page.