PAYMENT POLICY

At Zambeel, we aim to provide a secure and straightforward payment experience. This Payment Policy explains the payment methods we accept, how payments are processed, and how billing, cancellations, and refunds work.

1. ACCEPTED PAYMENT METHODS

We accept the following payment methods at checkout, processed securely through Stripe:
– Visa
– Mastercard
– American Express
– Discover

The available payment methods are shown at checkout before you complete your purchase.

2. WHEN YOU ARE CHARGED

Your payment method is charged for the full order total when you place your order. If we are unable to fulfill your order, you will receive a full refund to your original payment method. An order confirmation email means we have received your order. If your payment is not successfully completed, your order will not be processed.

3. PAYMENT SECURITY

Payments are processed by Stripe, a trusted third-party payment processor, using encryption. Zambeel does not store your full credit or debit card number on its servers. Your payment information is collected and handled by Stripe under its own security practices and privacy policy.

4. BILLING INFORMATION

Please provide accurate and complete billing information when placing an order, including your full name, billing address, email address, phone number, and payment details. The billing address must match the address registered with your card issuer. Incorrect or incomplete information may cause a failed payment or a delay in your order.

5. FAILED OR DECLINED PAYMENTS

If your payment is declined, your order is not completed and you are not charged. Please verify your payment details, confirm that you have sufficient funds or credit, contact your bank if needed, or try another payment method. Banks, card issuers, and Stripe make payment authorization decisions, and Zambeel cannot control them. If a pending charge appears on your statement without a confirmed order, it is normally a temporary authorization that your bank releases automatically, usually within 5 business days.

6. CURRENCY

All prices are shown and charged in U.S. Dollars (USD). Any currency conversion or foreign transaction fees charged by your bank or card issuer are your responsibility.

7. ORDER TOTAL, SHIPPING, AND TAXES

The total amount payable is shown at checkout before you place your order. It includes the product price, any discounts, and applicable sales tax where required by law. Standard shipping is free on all orders shipped within the United States.

8. ORDER CONFIRMATION

After you place an order, we send an order confirmation to your email address. If you do not receive it, please check your spam or junk folder, then contact us. If you were charged but did not receive a confirmation, contact us with your payment details and we will investigate.

9. REFUNDS

Approved refunds are issued to the original payment method through Stripe, according to our Return & Refund Policy. We process approved refunds within 10 business days after we receive and approve the returned item. After we issue the refund, your bank or card issuer may need additional time before the funds appear in your account.

10. CANCELLATIONS

You can cancel an order before it ships by contacting us as soon as possible at support@zambeel.shop. Orders are processed within the handling time stated in our Shipping Policy. If your order has already shipped, it cannot be cancelled, and you may use our return process described in the Return & Refund Policy.

11. DUPLICATE OR INCORRECT CHARGES

If you believe you were charged twice or charged an incorrect amount, contact us at support@zambeel.shop with your order number and payment details, and we will investigate.

12. PRICING ERRORS

If a product is listed at an incorrect price because of an obvious error, we may cancel the order and issue a full refund. We will contact you before doing so.

13. PAYMENT DISPUTES

If you have a concern about a payment, please contact our customer support team first so we can resolve it quickly. Nothing in this policy limits any rights you have under applicable law or the terms of your payment provider.

14. CONTACT US

Business Name: Zambeel
Email: support@zambeel.shop
Phone: +1 718 855 1989
Address: 137 Pearl St, Brooklyn, NY 11201, USA
Hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET). Closed Saturday and Sunday.

For more ways to reach us, visit our Contact Us page.