FREQUENTLY ASKED QUESTIONS

PRODUCTS

What products does Zambeel offer?
Zambeel sells women’s dresses for everyday wear, special occasions, and anyone looking to add style and comfort to their wardrobe. Our range continues to grow as we add new styles.

How do I choose the right size and product?
Each product page shows the price and product details. Please review the description on the product page before ordering. If you need help, email us at support@zambeel.shop and we will assist you.

ORDERING AND PAYMENT

What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover, processed securely through Stripe. The available payment methods are shown at checkout before you complete your order.

Is my payment information secure?
Yes. Payments are processed by Stripe using encryption. Zambeel does not store your full card number on its servers.

Can I cancel or change my order?
Yes, before it ships. Contact us as soon as possible at support@zambeel.shop with your order number. Once an order has shipped, it cannot be cancelled, and you can use our return process instead.

SHIPPING AND DELIVERY

Do you ship within the United States?
Yes. We ship to addresses within the United States. We do not currently ship internationally.

Do you offer free shipping?
Yes. Standard shipping is free on all orders shipped within the United States.

How long does shipping take?
Orders are processed within 1 to 2 business days. Standard shipping transit time is 3 to 5 business days. The total estimated delivery time is 4 to 7 business days from the date you place your order. Business days are Monday to Friday, excluding U.S. public holidays. Delivery times are estimates and may be longer because of carrier delays, weather, or holidays.

How can I track my order?
When your order ships, we email you a shipping confirmation with your tracking number and carrier details. You can also use our Track Order page.

What should I do if my order arrives damaged?
Contact us at support@zambeel.shop within 48 hours of delivery with your order number and clear photos of the package and the product. We will arrange a replacement or a full refund at no cost to you.

RETURNS AND REFUNDS

What is your return policy?
You can return any product within 30 days of delivery. Products must be unused, unwashed, and in their original condition with tags and packaging. Return shipping is free with a prepaid label, and there is no restocking fee. See our Return & Refund Policy for full details.

How do I return an item?
Email support@zambeel.shop with your order number and the product you want to return. We reply within 1 business day with a prepaid return label and instructions. Please do not send a return before we approve it.

How long do refunds take?
After we receive and approve your return, we issue your refund to the original payment method within 10 business days. Your bank or card issuer may need additional time to show the credit.

Can I exchange a dress for a different size or color?
We do not offer direct exchanges. Please return the original item for a refund and place a new order for the size or color you want.

CUSTOMER SUPPORT

How can I contact customer support?
Email: support@zambeel.shop
Phone: +1 718 855 1989
Hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET). Closed Saturday and Sunday.
Please include your order number when you contact us about an existing order.

Where can I read your full policies?
You can find our Shipping Policy, Return & Refund Policy, Payment Policy, Privacy Policy, and Terms & Conditions in the footer of every page.