PRIVACY POLICY

Zambeel (“we”, “us”, “our”) operates this website. We respect your privacy and are committed to protecting the personal information you share when you visit our website, place an order, or contact us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. By using our website, you agree to the practices described below.

1. INFORMATION WE COLLECT

Information you give us:
– Full name, billing and shipping address, email address, and phone number
– Order details and products purchased
– Messages and details you send to customer support, including return and refund requests

Payment information:
Payments are processed by Stripe, our third-party payment processor. Stripe collects your card and transaction details directly. Zambeel does not store your full credit or debit card number on its servers.

Information collected automatically:
– IP address, browser type, device type, and operating system
– Approximate location based on IP address
– Pages visited, website interactions, referring website, and date and time of visits
– Technical and diagnostic information

This information is collected through cookies, analytics tools, security services, and similar technologies.

2. HOW WE USE YOUR INFORMATION

We use your information to:
– Process payments, fulfill orders, and ship products
– Send order confirmations, shipping updates, and tracking details
– Provide customer support and respond to your requests
– Process returns, refunds, and replacements
– Maintain and improve our website, products, and services
– Detect and prevent fraud and protect the security of our website
– Resolve disputes and keep business and transaction records
– Comply with legal and regulatory requirements
– Measure and improve our advertising, as described in Section 5

We use your personal information only for legitimate business purposes described in this policy.

3. ORDER AND TRANSACTION INFORMATION

We keep records of your orders, including order number, products purchased, purchase date, order value, shipping and billing information, payment status, return or refund details, and related communications. We keep this information as needed to fulfill orders, provide support, process returns and refunds, prevent fraud, resolve disputes, and meet legal and accounting requirements.

4. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to keep products in your cart, support checkout, remember your preferences, maintain secure sessions, understand how our website is used, improve performance, and help protect against fraud. You can control or delete cookies in your browser settings. If you disable certain cookies, parts of our website, such as the cart and checkout, may not work properly.

5. ANALYTICS AND ADVERTISING (GOOGLE)

We use Google services, including Google Analytics and Google Ads, to understand how visitors use our website and to measure and improve our advertising. These services use cookies and similar technologies to collect information such as pages viewed, products viewed, and actions taken on our website. Google may use this information to show you our ads on other websites after you have visited ours (remarketing).

You can learn how Google uses data from websites that use its services at policies.google.com/technologies/partner-sites. You can opt out of personalized advertising through Google Ads Settings at adssettings.google.com, and you can opt out of Google Analytics by installing the browser add-on at tools.google.com/dlpage/gaoptout.

6. HOW WE SHARE YOUR INFORMATION

We do not sell or rent your personal information. We share only the information needed with:
– Stripe, to authorize and process payments and refunds and to help prevent fraud
– Shipping and delivery carriers, to deliver your order (name, shipping address, phone number, email address, and order details)
– Service providers that help us run our business, such as website hosting, analytics, security and fraud prevention, customer support, and email providers
– Authorities and courts, when required by law or to protect our rights, customers, or property

Service providers may use your information only to provide services to us. Stripe and other providers also handle information under their own privacy policies.

7. MARKETING COMMUNICATIONS

If you subscribe to our promotional emails, we may send you information about products, promotions, and special offers. You can unsubscribe at any time using the unsubscribe link in any email or by contacting us. We may still send transactional messages, such as order confirmations, shipping notifications, and refund notices.

8. DATA RETENTION

We keep your personal information only as long as needed for the purposes in this policy, including fulfilling orders, providing support, processing returns and refunds, preventing fraud, resolving disputes, and meeting legal, tax, and accounting requirements. After that, we delete or anonymize it.

9. DATA SECURITY

We use reasonable administrative, technical, and organizational measures, including encrypted (HTTPS) connections, to protect your information from unauthorized access, loss, misuse, or disclosure. No website or method of electronic storage is completely secure, so we cannot guarantee absolute security.

10. CHILDREN’S PRIVACY

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

11. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. They operate independently and have their own privacy policies. We are not responsible for their content or privacy practices.

12. YOUR PRIVACY RIGHTS

You can ask us to:
– Show you the personal information we hold about you
– Correct inaccurate information
– Delete your personal information, subject to legal and record-keeping requirements
– Stop using your information for marketing

You can also opt out of personalized advertising and analytics as described in Section 5.

13. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have the right to know what categories of personal information we collect, to request access to, correction of, or deletion of your personal information, to opt out of the sale or sharing of your personal information, and not to be treated unfairly for using these rights. Zambeel does not sell personal information. Using Google advertising cookies may count as “sharing” under California law, and you can opt out through the Google links in Section 5. We may need to verify your identity before completing a request.

14. HOW TO SUBMIT A PRIVACY REQUEST

Email support@zambeel.shop with a description of your request, or call +1 718 855 1989 during business hours. We respond within 45 days.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

16. CONTACT US

Business Name: Zambeel
Email: support@zambeel.shop
Phone: +1 718 855 1989
Address: 137 Pearl St, Brooklyn, NY 11201, USA
Hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET). Closed Saturday and Sunday.

For more ways to reach us, visit our Contact Us page.