SHIPPING POLICY

At Zambeel, we are committed to a clear and reliable shipping experience. This Shipping Policy explains where we ship, shipping costs, processing and delivery times, and how tracking works.

WHERE WE SHIP

We ship to addresses within the United States. We do not currently ship outside the United States. Please provide a physical street address where your order can be received.

SHIPPING COST

Standard shipping is free on all orders shipped within the United States. There are no hidden shipping fees. The shipping method and total are shown at checkout before you place your order.

SHIPPING TIMES AT A GLANCE

– Processing time: 1 to 2 business days
– Transit time: 3 to 5 business days
– Total estimated delivery time: 4 to 7 business days from the date you place your order

Business days are Monday to Friday, excluding U.S. public holidays. Saturday and Sunday are not business days.

ORDER PROCESSING

Processing time is the time we need to prepare your order and hand it to the shipping carrier. Processing begins after your order is placed and your payment is confirmed. Orders placed and paid for before 5:00 PM Eastern Time (ET) on a business day are counted as received that day. Orders placed after 5:00 PM ET, on weekends, or on U.S. public holidays are counted as received on the next business day.

TRANSIT TIME

Transit time is the time the carrier needs to deliver your order after it has been handed over. Standard shipping transit time is 3 to 5 business days.

ESTIMATED DELIVERY TIME

Processing time plus transit time gives a total estimated delivery time of 4 to 7 business days. These are estimates, not guaranteed delivery dates. Delivery may take longer because of the destination, carrier delays, holidays, weather, or other circumstances outside our control.

ORDER TRACKING

When your order ships, we send a shipping confirmation email with your tracking number and carrier details. Tracking may take up to 24 hours to show updates after the package is handed to the carrier. You can also check your order on our Track Order page. If you do not receive your tracking information within 3 business days after your order is placed, please contact us at support@zambeel.shop.

SHIPPING ADDRESS

Please check your shipping address carefully before placing your order, including your full name, street address, apartment or unit number, city, state, and ZIP code. If you notice an error after ordering, contact us right away at support@zambeel.shop. We can change the address only if your order has not yet been processed. If a package is delayed or returned because of an incorrect or incomplete address, we will contact you, and you may be responsible for the cost of re-shipping.

DELAYED SHIPMENTS

If your order has not arrived within 7 business days after the date shown in your tracking, or your tracking shows no movement for 5 business days, please contact us at support@zambeel.shop. We will review the shipment with the carrier and update you.

LOST OR MISSING PACKAGES

If your tracking shows your order as delivered but you cannot find it, please check around your delivery location and with others in your household or building, and contact the carrier. If you still cannot locate it, contact us at support@zambeel.shop within 7 days of the delivery date. If the carrier confirms that your package was lost, we will re-ship your order or issue a full refund.

DAMAGED PACKAGES

If your order arrives damaged, please contact us at support@zambeel.shop within 48 hours of delivery with your order number and clear photos of the package and the product. We will arrange a replacement or a full refund. See our Return & Refund Policy for details.

ORDER CHANGES AND CANCELLATIONS

To change or cancel an order, contact us as soon as possible at support@zambeel.shop. We can change or cancel an order only before it has been processed and shipped. Once an order has shipped, please follow the return process in our Return & Refund Policy.

SHIPPING AND RETURNS

Shipping and return terms are separate. For return eligibility, return shipping, and refunds, see our Return & Refund Policy.

CONTACT US

Business Name: Zambeel
Email: support@zambeel.shop
Phone: +1 718 855 1989
Address: 137 Pearl St, Brooklyn, NY 11201, USA
Hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET). Closed Saturday and Sunday.

For more ways to reach us, visit our Contact Us page.